Well, no, a concierge is not security at all. A concierge will provide you with assistance or bring the service you paid for.
Let’s take a look at the primary duties of the concierge staff, which make them different from the security
Guest Assistance and Support
The primary focus of concierge staff is to assist residents and visitors with basic services like directions, transportation, bookings, and information about the local area.
Handling Deliveries and Mail
One of the important roles of a concierge is managing packages and mail received. The concierge receives, logs, and stores the parcels and mails so the resident is notified when they arrive. This process allows residents to receive packages securely without any inconvenience.
Coordinating Services
Concierge staff often play the role of the “point of contact” for service providers like cleaning, maintenance, catering, etc.
Visitor Management
While the security guards monitor the people entering and leaving the facility, the concierge staff welcomes the visitors in a professional manner. They confirm the appointments and direct the visitors to the appropriate areas.
Problem Solving and Complaints Handling
Concierge staff are highly trained specifically on how to approach guest claims or concerns related to equipment, services, or assistance they were provided with to resolve the issue while keeping the customer or visitor satisfied.